Terms of service
Last updated: October 4, 2026
Overview
Welcome to Bergamora. These Terms of Service explain the conditions that apply when you browse our website, purchase our products, or use our online store.
Throughout these terms, “Bergamora,” “we,” “us,” and “our” refer to Bergamora Inc. Our store is powered by Shopify.
By using our website or placing an order, you agree to these terms and the policies referenced below. If you do not agree, please do not use our services.
1. Using our store
You must be at least the age of majority in your province or territory of residence, or use our store under the supervision and consent of a parent or legal guardian.
You agree to provide accurate, complete, and current contact, billing, payment, and shipping information. You must be authorized to use the payment method provided.
If you create a customer account, you are responsible for protecting your login details and notifying us of any suspected unauthorized use.
2. Product information
We aim to present our products clearly and accurately, including their descriptions, images, and available options. Product colours and appearance may vary slightly depending on your screen and display settings.
Our fragrances are inspired by well-known scents. They are not the original branded products, are not affiliated with or endorsed by those brands, and are not identical in smell, strength, or longevity.
Please review product descriptions and available options before purchasing. We may update product listings, discontinue products, or limit purchase quantities. These changes do not remove any rights you have in relation to an existing purchase.
3. Orders and cancellations
All orders are subject to acceptance, payment verification, and product availability. An automated order confirmation acknowledges receipt of your order and does not necessarily confirm its acceptance.
We may decline or cancel an order because of stock shortages, pricing errors, suspected fraud, payment issues, or other reasonable grounds. If this happens, we will notify you using the contact information provided and refund any payment collected for the cancelled items.
If you need to change or cancel an order, contact info@bergamora.com immediately. Changes or cancellations may not be possible once processing or shipping has begun.
4. Pricing and payment
Unless otherwise stated, prices are listed in Canadian dollars (CAD). Applicable taxes and shipping charges will be displayed at checkout before payment.
Prices and promotions may change. Any additional conditions for a promotion will be stated with the offer.
You agree to provide valid payment information and authorize payment of the total shown at checkout.
5. Shipping and delivery
We currently ship exclusively within Canada.
Free standard shipping is available on orders over CAD $100. Shipping charges for orders of CAD $100 or less are displayed at checkout.
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, holidays, high order volumes, carrier disruptions, or other circumstances outside our reasonable control.
Please ensure your shipping address is complete and accurate. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.
If your shipment is delayed, missing, or arrives damaged, contact info@bergamora.com. Further details are available in our Shipping Policy.
6. Returns, damaged items, and refunds
All sales are final, except eligible accessories and items that arrive damaged, leaking, empty, or are not the product ordered, subject to any mandatory rights under applicable law.
Fragrance is final sale once delivered, except if it arrives damaged, leaking, empty, or is not the product you ordered.
Accessories may be returned within 7 days of delivery if they are unworn, unused, unwashed, and in their original condition, with original tags attached and in their original packaging. Proof of purchase is required.
Inspect your order on delivery. Report damage or an incorrect item to info@bergamora.com within 48 hours of delivery, with your order number and clear photos of the item, the seal or tags, and the packaging.
All returns require prior approval. Do not send items back before receiving our instructions. Unapproved returns will not be accepted or refunded.
Sale items, gift cards, and custom or personalized products are excluded from change-of-mind returns. We do not offer direct exchanges.
Approved refunds are issued to the original payment method after we review your photos or, if we request it, after we receive and inspect the item. Your payment provider may require additional processing time.
Our Return and Refund Policy provides the full conditions and procedures.
7. Intellectual property
The content on our website, including Bergamora branding, logos, photographs, graphics, text, and designs, belongs to Bergamora or its respective owners and is protected by applicable intellectual property laws.
You may use our website for personal shopping and browsing. You may not reproduce, distribute, sell, modify, or commercially use our content without permission from the relevant rights holder.
Shopify and other third-party names and logos remain the property of their respective owners.
8. Third-party tools and links
Our website may include third-party tools, services, or links. These providers operate under their own terms and privacy policies.
Please review those terms before using their services or providing personal information. To the extent permitted by law, we are not responsible for independently operated third-party websites or services.
9. Relationship with Shopify
Bergamora is powered by Shopify, which enables us to provide the services to you. Any sales and purchases you make in our store are made directly with Bergamora. By using the services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Bergamora, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Bergamora.
10. Privacy
Our collection, use, and disclosure of personal information are described in our Privacy Policy, available on our website.
Because our store is hosted by Shopify, Shopify also processes information relating to your use of the store. You can learn more in the Shopify Consumer Privacy Policy.
For privacy questions, contact info@bergamora.com.
11. Reviews and feedback
If you submit a review, photograph, suggestion, or other content for publication, you confirm that you have the necessary rights to share it and that it is accurate and lawful.
You grant Bergamora a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content to operate and promote our store, subject to applicable law and our Privacy Policy.
Reviews must reflect your genuine experience. Any compensation or incentive received for a review should be disclosed.
We may remove content that is misleading, abusive, unlawful, infringes another person’s rights, or contains spam. We are not obligated to publish submissions or pay for unsolicited feedback.
12. Errors and corrections
We may correct errors in product descriptions, prices, promotions, availability, shipping charges, or other website information.
If an error affects your order, we will contact you to explain the issue. If we cannot fulfill the order as agreed, we may cancel the affected items and refund any payment collected for them, subject to applicable law.
13. Prohibited conduct
You must not use our website to:
Break the law or infringe another person’s rights.
Submit fraudulent orders or false payment information.
Harass, threaten, or abuse customers or our team.
Upload malicious software or interfere with website operations.
Collect other people’s personal information without authorization.
Send spam or impersonate another person or business.
Bypass security controls or access restricted systems.
Copy or exploit website content for unauthorized commercial purposes.
We may restrict access or suspend an account where we reasonably believe these terms have been violated.
14. Automated access
Automated tools must not interfere with our website, place fraudulent orders, collect personal information without authorization, or bypass access restrictions.
We may limit or block automated access that compromises security, disrupts store operations, or violates these terms.
15. Service availability and termination
We may update, suspend, or discontinue website features when reasonably necessary for maintenance, security, or business operations.
We may suspend or terminate access for violations of these terms. This does not remove our obligations relating to accepted orders or any rights you have under applicable law.
Provisions that are intended to continue after termination, including intellectual property, liability, and dispute provisions, will remain in effect.
16. Warranties
We aim to maintain an accurate and reliable website, but we cannot guarantee uninterrupted or error-free access.
To the extent permitted by law, the website and optional online tools are provided “as is” and “as available.”
Nothing in these terms excludes any product warranty, condition, guarantee, or remedy that cannot legally be excluded.
17. Limitation of liability
To the extent permitted by applicable law, Bergamora will not be liable for indirect or consequential losses arising from the use of our website, including lost profits, business opportunities, or data.
These limitations do not exclude liability that cannot legally be excluded or limit mandatory consumer rights.
18. Responsibility for misuse
To the extent permitted by law, you are responsible for losses and reasonable costs arising from your unlawful use of our website, infringement of another person’s rights, or material breach of these terms.
This provision does not make you responsible for losses caused by Bergamora’s own misconduct or impose obligations that are prohibited by applicable law.
19. Governing law
These terms are governed by the laws of Ontario and the applicable federal laws of Canada, subject to any mandatory consumer protections that apply in your province or territory.
Nothing in these terms prevents you from exercising a right to bring a claim in a jurisdiction available to you under applicable law.
20. General terms
If any provision is found unenforceable, the remaining provisions will continue to apply.
Our failure to enforce a provision does not waive our right to enforce it later.
These terms, together with the policies expressly referenced in them, form the agreement governing your use of our store. If a specific policy conflicts with these terms on the subject it covers, that policy will govern, subject to applicable law.
21. Changes to these terms
We may update these terms to reflect changes to our store, services, or business practices. Updated terms will be posted on this page with a revised date.
Where required by law, we will provide notice of material changes. Changes will not retroactively alter accepted orders unless permitted by law or agreed with you.