Shipping policy

Last updated: October 4, 2026

Shipping area
We currently ship exclusively within Canada.

Shipping rates
We offer free standard shipping on orders over CAD $100. For orders of CAD $100 or less, applicable shipping charges will be displayed at checkout before you complete your purchase.

Order processing and delivery
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

Delivery times vary depending on your location and the shipping carrier. Any estimated delivery dates are estimates and are not guaranteed.

Shipping delays
Orders may occasionally be delayed due to high order volumes, holidays, severe weather, carrier disruptions, or other unexpected circumstances. Tracking updates may also take time to appear after your package has been handed to the carrier.

If your order is significantly delayed or tracking has stopped updating, contact us at info@bergamora.com so we can help investigate.

Shipping address
Please ensure your shipping address is complete and accurate before placing your order. If you notice an error, contact us immediately. Address changes may not be possible once an order has been processed or shipped.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Missing or damaged packages
If your tracking shows that your order has been delivered but you have not received it, check around your delivery location and with household members or your building’s reception, then contact us for assistance.

If your order arrives damaged, leaking, empty, or is not the product you ordered, email info@bergamora.com within 48 hours of delivery with your order number and clear photos of the item, the seal or tags, and the packaging. Keep the item and packaging until we reply.

Contact
For shipping questions or assistance with your delivery, email info@bergamora.com.