Refund policy

All sales are final, except eligible accessories as set out below. We do not accept returns or exchanges for change of mind, scent preference, skin reaction, or because a fragrance does not match your expectation of another product.

Inspired fragrance
Our fragrances are inspired by well-known scents. They are not the original branded products, are not affiliated with or endorsed by those brands, and are not identical in smell, strength, or longevity. Placing an order means you accept that. Fragrance is final sale and cannot be returned once delivered, except if it arrives damaged, leaking, empty, or is not the product you ordered.

Accessories
Accessories may be returned within 7 days of delivery. To be eligible, they must be unworn, unused, unwashed, and in the same condition you received them, with all original tags attached and in their original packaging. Proof of purchase is required. Accessories showing signs of wear, use, washing, alteration, or damage after delivery will not be accepted. Sale items, gift cards, and custom or personalized products cannot be returned for a change of mind.

Damaged, defective, or incorrect items
Inspect your order on delivery. If any item arrives damaged, leaking, empty, or is not the product you ordered, email info@bergamora.com within 48 hours of delivery with your order number and clear photos of the product, the seal or tags, and the packaging. Keep the item and packaging until we reply. If we confirm the problem, we will replace the item or refund the purchase price of the affected item to your original payment method. We do not refund shipping unless the error was ours.

Returns without approval
Do not send an item back unless we approve it and give you instructions. Unapproved returns will not be accepted or refunded.

Exchanges
We do not offer direct exchanges. For an eligible accessory, you may request a return and place a separate order for the item you want.

Refunds
Approved refunds are issued to the original payment method after we review your photos or, if we request it, after we receive and inspect the item. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since we approved the refund, contact info@bergamora.com.

Consumer rights
This policy does not limit any non-waivable rights you have under the laws of your state, province, or territory, including remedies for goods that are faulty, not as described, or not supplied.

Questions
Contact info@bergamora.com.