Privacy policy
Last updated: October 4, 2026
At Bergamora, we respect your privacy and value the trust you place in us when you shop with us. This Privacy Policy explains how we collect, use, and share personal information when you visit bergamora.com, place an order, create an account, or contact our team.
Our online store is powered by Shopify. We currently ship exclusively within Canada, although Shopify and other service providers may process information in other countries.
Information we collect
Depending on how you interact with Bergamora, we may collect:
Contact information: Your name, email address, telephone number, billing address, and shipping address.
Order and payment information: Products purchased, order history, payment method, transaction details, and payment confirmations. Payment information is processed through Shopify and our payment providers.
Account information: Information you provide when creating or managing a customer account, including your preferences.
Customer service communications: Messages, photos, and other details you share when asking about an order, delivery, return, or damaged item.
Device and browsing information: Your IP address, browser type, device information, and interactions with our website, collected through cookies and similar technologies.
Shopping activity: Products you view, items added to your cart, and purchases or return requests.
We collect information directly from you, automatically when you use our website, and through service providers that help operate our store.
How we use your information
We use your personal information to:
Process payments, fulfill orders, and arrange delivery.
Send order confirmations, shipping updates, and other messages about your purchases.
Manage customer accounts and remember shopping preferences.
Respond to questions and review eligible return or damaged-item requests.
Improve our website, products, and shopping experience.
Send promotional communications where you have consented or where otherwise permitted by applicable law.
Support advertising and measure its effectiveness where these features are used and permitted.
Detect fraud, protect our store, and maintain security.
Meet legal obligations, maintain business records, and resolve disputes.
How we share your information
We share personal information when needed to operate Bergamora and provide our services, including with:
Shopify: To host our store and support checkout, payments, and other store functions.
Payment providers: To process transactions and help prevent fraud.
Shipping and fulfillment providers: To prepare and deliver your orders.
Technology and support providers: To support website operations, customer service, analytics, and data storage.
Marketing and advertising providers: Where we use these services, subject to applicable consent requirements and your privacy choices.
We may also disclose information when you authorize us to do so, when required by law, to protect our rights or customers, or in connection with a merger, acquisition, or other business transfer.
Cookies and similar technologies
Our website uses cookies and similar technologies to support essential functions, such as keeping items in your cart and enabling checkout. Depending on the features enabled, these technologies may also help us understand website traffic, remember preferences, and support advertising.
You can manage cookies through your browser settings and any privacy controls available on our website. Disabling certain cookies may affect how the store functions.
Where applicable, you can manage advertising-related data sharing through our Data Sharing Opt-Out page.
Shopify’s role
Shopify collects and processes personal information to operate and improve its services. Information submitted through our store may be processed by Shopify and its service providers outside Canada.
If we use Shopify enhanced features, Shopify may also process information about your interactions with our store alongside information from your interactions with Shopify and other merchants. Shopify is responsible for handling privacy requests relating to information it processes for its own purposes.
For more information, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Marketing preferences
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails or by contacting info@bergamora.com.
Unsubscribing from marketing does not stop essential communications about your orders, payments, deliveries, or customer service requests.
Your privacy rights
Depending on the laws that apply to you, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information, subject to legal and operational retention requirements.
Withdraw consent to certain uses of your information, subject to applicable limitations.
Request a copy of your information or exercise other rights provided by applicable law.
Opt out of certain advertising-related uses or disclosures, where applicable.
To make a request, email info@bergamora.com. We may need to verify your identity before responding. We will handle requests within the timeframes required by applicable law.
Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control.
Information security and retention
We use reasonable safeguards designed to protect personal information. However, no website, transmission method, or storage system can guarantee complete security.
Please do not send payment card details, passwords, or other sensitive information by email.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing support, maintaining required records, resolving disputes, and meeting legal obligations.
Processing outside Canada
Although we currently ship only within Canada, personal information may be stored or processed in other countries by Shopify and other service providers. Information processed abroad may be subject to the laws of those countries, including lawful access by local authorities.
Where required, we use appropriate safeguards for international transfers.
Children’s privacy
Our store is intended for a general adult audience and is not directed at children. We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact info@bergamora.com so we can review the matter and take appropriate action.
Third-party links
Our website may include links to third-party websites or platforms. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.
Questions and complaints
If you have a question or concern about how we handle your personal information, please contact us at info@bergamora.com.
You may also have the right to raise a complaint with the privacy regulator responsible for your jurisdiction.
Changes to this policy
We may update this Privacy Policy to reflect changes to our store, services, or privacy practices. The latest version will be posted on this page with an updated revision date. Where required by law, we will provide additional notice.